Frequently Asked Questions

Moissanite is a lab-created gemstone originally discovered in a meteor crater by Nobel Prize-winning scientist Henri Moissan. It ranks 9.25 on the Mohs hardness scale (diamond is 10), making it one of the hardest substances on Earth. Moissanite has even more brilliance and fire than a diamond, meaning it sparkles more intensely. It is an ethical, sustainable, and affordable alternative to mined diamonds.

Moissanite is nearly as hard as diamond (9.25 vs 10 on the Mohs scale) and actually has a higher refractive index, meaning it produces more fire and brilliance. To the naked eye, moissanite is virtually indistinguishable from diamond. The main difference is the price — moissanite costs a fraction of what a natural diamond does, allowing you to get a larger, more brilliant stone for significantly less.

Yes. Our jewelry features 14K white gold plating over a high-quality base metal. This gives you the luxurious look and feel of solid gold at a more accessible price point. Each piece is crafted with multiple layers of plating and finished with an anti-tarnish coating to ensure long-lasting wear.

14K white gold plated means the jewelry has a thick layer of 14-karat white gold applied over the base metal using an electroplating process. 14K gold is 58.3% pure gold mixed with other white metals for durability and a bright, silvery finish. Our plating is thicker than industry standard to ensure it lasts longer and maintains its shine.

All of our pieces are coated with a premium anti-tarnish finish to protect against discoloration and wear. With proper care — avoiding prolonged exposure to water, chemicals, perfumes, and sweat — your jewelry will maintain its brilliance for years. We also offer a lifetime guarantee, so if any issues arise, we've got you covered.

Our lifetime guarantee covers manufacturing defects, stone fallout, and tarnishing under normal wear conditions. If your piece breaks, loses a stone, or tarnishes with regular care, we will repair or replace it free of charge. Simply contact us at shopicedoutmafia@gmail.com with your order number and photos of the issue, and our team will take care of the rest.

Check out our Sizing Guide for detailed measurements on chain lengths and bracelet sizes. For chains, the most popular length is 20" which sits just below the collarbone. For bracelets, 7" fits most medium wrists. If you're between sizes, we recommend sizing up for a more comfortable fit.

Orders for in-stock items are processed within 48 hours and typically arrive within 5–10 business days depending on your location. Made-to-order pieces take 3–5 weeks as they are crafted specifically for you. All orders include tracking information so you can follow your package every step of the way. For more details, visit our Shipping & Returns page.

Yes, we ship worldwide. Orders to the US and Canada ship with no additional tariffs or duties. For international orders outside North America, please note that customs fees and import taxes may apply depending on your country's regulations. These fees are the responsibility of the buyer.

Yes. We offer a 14-day return window from the date of delivery. Items must be unworn, in their original packaging, and in the same condition as received. Custom and made-to-order items are non-refundable. To initiate a return, email us at shopicedoutmafia@gmail.com with your order number. See our full Refund Policy for details.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay. All transactions are processed securely through our encrypted payment system. We never store your full payment details on our servers.

Yes. Every moissanite stone in our collection is GRA (Gemological Research Association) certified. Each stone comes with a certification card that verifies its authenticity, cut, clarity, and carat weight. You can trust that you are getting a genuine, high-quality moissanite gemstone with every purchase.